Shipping & Returns

United States Shipping & Handling 

We offer free shipping on all US orders. Orders being shipped to P.O. Boxes, APOs and FPOs always ship via the United States Postal Service.

Shipping and Processing Time

Orders placed Monday through Friday (excluding holidays) will be processed and shipped within 2-5 days once credit card authorization and verification have been obtained. Orders placed on Saturdays and Sundays will begin processing the following business day. All customers will receive a confirmation email with tracking information when the order has shipped.

Shipping & Handling

We offer Free Shipping on all U.S orders, including those being shipped to a PO Box, APO, or FPO ship via the United States Postal Service.

Too Excited about your Jewels and need them Faster? 

Great! We're excited too! Helene Jewelry offers shipping via UPS. Please note that UPS will not deliver to P.O. Boxes or APO/FPO addresses. Rural domestic addresses require one or more additional days to deliver. We cannot be responsible for weather delays. The following charges apply to packages shipped in the United States.

 ** Please note that Two Day and Overnight Delivery refers only to Delivery Time and does not change the Processing Time. UPS only delivers Monday-Friday, therefore Overnight Delivery shipped on a Friday will arrive on Monday. 

INTERNATIONAL SHIPPING AND TO CANADA

We ship over seas and to Canada. Shipping rates are calculated after you have added items to your cart and filled in the shipping address information. We ship UPS Worldwide Express for all orders outside North America (this way we can track your package!)

 ALL ORDERS SHIPPED OVER SEAS AND TO CANADA ARE SUBJECT TO ADDITIONAL SHIPPING CHARGES BASED ON THE END COUNTRY'S TAXES, TARIFFS AND DUTIES. THESE FEES ARE NOT ASSOCIATED WITH HELENE JEWELRY AND ARE TO BE PAID BY THE CUSTOMER UPON DELIVERY.

ALL SHIPPING CHARGES ARE NON-REFUNDABLE. NO EXCEPTIONS.

Returns

Any unworn merchandise you would like to return for a full refund must be sent back to Helene Jewelry within 10 business days of receipt of product. Items are eligible for an exchange for up to 30 days after the receipt of product. All returned packages must include the securely packaged merchandise. 

Please allow up to 15 business days for your exchange or return to be processed. Business days are Monday-Friday except for federal holidays. Return processing begins after your package is delivered to us. Once your return is processed, you will receive a confirmation email.

Sale items are non-returnable.

We are Not Responsible for lost return packages, and recommend you insure and track your packages. You are welcome to use the shipping method of your choice. Please address all returns to: